You have questions about how to obtain vital records. Will not refund. We recommend express delivery with UPS Next Day Saver so you can track your package. The types of certificates offered vary by the vital record agency processing the request. If you need assistance, please contact us with your order number. To make sure I received it. Why can't they track down a person's death. Step 3: Order Cancel prompt appears. Identity fraudulent uses? The "manage your order" page on their website shows as "Page not found." Hello Paul. Has anyone recently actually received what the bought from vitalchek? Poor communication and bad service! 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Took my money for an overnight air birth certificate and never sent it. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Products used:They are suppose to provide a service to order birth and death certificates. Ordering my child's birth cert online was easy and simple. Went to my local office and got my certificate in less than 5 min. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. And she would be calling me to follow through. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. We are updating our website, so you might experience either the old or new version. If you have any questions, please contact customer support. In Progress. This company is HORRIBLE!!! This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. They are the middle man to whatever state you are trying to records from. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) We appreciate you placing your order with VitalChek and sharing your feedback. Go to Your Orders and select the order you want to cancel. I live in a different state from where I was born. Select Cancel items no one answers phone. Tip for consumers:Save your money. Processing time on the state website is advertised as three days. Telling me 'I've used it before' is very dry response. Order Status. Dont waste your money. If I could give minus 5 stars I would! Poor business. The beleaguered company has laid out what the action means for its customers in an online FAQ . They have a processing fee i cant find out how much it is. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Anyone can write a Trustpilot review. Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. Dont waste your time with this company. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? 0 CalamityLeo 4 yr. ago Vitalchek:Save your money. My advice: call directly to the state office of vital records. Tip for consumers:Fraud factory, not legit service. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. In these circumstances, you will be refunded the entire amount you have paid. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. When contacting VitalChek, they provided wrong phone number to contact vital records of state. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. They give you these long unrealistic wait times on each platform. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. Information listed on birth certificates may vary depending on the vital record agency processing the request. Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. Special Policies for Rush Packages: Just be aware. New comments cannot be posted and votes cannot be cast. We use dedicated people and clever technology to safeguard our platform. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Grrr. For questions about the order, contact the agency listed on your receipt and have . No marriage certificate. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. I do t think this company is real. Order has been transmitted to the Agency. I'll update with details. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. They never answer the phone. Canceled Orders. Thieves! Still haven't received it. Your session will expire in That's ridiculous, up surd. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. We are sorry that your experience with VitalChek didnt match your expectations. It has been 6 months and I have not received it. thank you. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. 0/10 would never recommend using this service again. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Some fields have been entered and saved in VPS. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. They have an exclusive online contract with NYC and tons of other places. Performance & security by Cloudflare. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". or getting defensive about my inquiry is exactly the response I was trying to avoid. I have also contacted my attorney concerning this matter. VitalChek estimated 10-15 business days for delivery. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. On the state website it states the cost of using this service, "unless an issue is identified". Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. DI downloaded their form. Service 213 Value 206 Shipping 186 I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. It's far past the time my record could've been useful. If you have any questions, please contact customer support. I asked VitalChek for my money back. Products used:None, I never received any. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. 3. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. We will take note of your feedback so that we can deliver a better experience next time. When I try to call I get put on hold automatically and it lasts forever. I am super pleased with VitalChek. Actual times may vary from a day to several weeks. It never arrived. If you deal w someone from this company and it takes 9 months. This company is not to be trusted. We are updating our website, so you might experience either the old or new version. Processing 5 to 8 business days. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. Your orders on VitalChek may vary depending on a number of factors. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. I asked for experience and duration. For domestic mailing it's supposed to be free. Then once you have paid they want a ton of things to prove who you are. Same day processing and shipping are not an option unless otherwise specified when placing an order. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. If the information you find is not sufficient, contact the VitalChek customer service team and ask . Indistinguishable from a scam. This company is either a scam or has really bad customer service. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. It tool SIX months almost to the day. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. Its sad that you have to check on every company before making a purchase these days. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Tip for consumers:DO NOT USE VITALCHEK!!!! This is the worse experience, for people who are dissatisfied, call your bank. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. What do you you guys think? This fraud company has all my personal info now. seconds VitalChek said it was sent but I never got it. Thank you for reading. I am submitting a consumer fraud complaint with the NYS AG today. i ordered a birth certificate on june 26th, was told it was sent on july 26th. This company is a complete joke. Avoid them at all cost!!!! I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. Is the money worth spending for expediting? If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Step 2: Click the Cancel Order button. These reviews SCARED me. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Again, thank you for your feedback. You can email the site owner to let them know you were blocked. I contacted my city that I was born in NY. The quickest way to reach us is by private message at Facebook.com/VitalChek. Click to reveal Verification can help ensure real people write reviews about real companies. Thanks for sharing your feedback. Why couldn't they have contacted me for further information? Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. They bate you on Ancestory.com saying a record exists. No receipt of document or email concerning document. Whether it is necessary to have a search for the vital record 2. Your session will expire in They make it sound so easy t to do. Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. Tip for consumers:Think twice before handing over your money. Both versions process the orders the same way, so your order is safe and secure. That was quick. Why is New York State affiliated with a scam company? Closed. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled. Save your money and use a different service. Do research and you will see a lot of unhappy customers. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. VitalChek ranks 4th among Birth Certificates sites. I haven't received my order yet but hopefully it'll come in the next week. My bank account was already charged and 6 months later, I do not have my order. NH never returned my calls. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Support Manage My Order Thank you for placing your order on VitalChek.com. No customer service, when calling in have to hold on FOREVER! The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. Tip for consumers:Don't bother. This allows you to track your package and confirm delivery. This was the worst company Ive ever had to deal with. Ordered birth certificate 1/17/23 still waiting 4/28/23. Ive emailed twice no response. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. Please refer to the resources below to see how VitalChek can assist you. They plain ripped me off! Just call your local county office and ask them for help. GetHuman features available: Phone menu & recordings transcribed. So I know that adds a couple of days to it. The quickest way to reach us is by private message at Facebook.com/VitalChek. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. I wish I never went through them. During the order process, you will see shipping methods available. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. It is August 18th and I ordered on January 20th! No amount of time with customer service solved anything. Best alternatives to phone. Two days later I received a letter via UPS stating they couldn't locate the records. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Click to reveal Step 3. I really wish I had checked these reviews before I ordered my birth certificate. VitalChek accepts Visa, Mastercard, Discover, and American Express. Please see terms of service when ordering for information on refunds and cancellations. Obtaining a Record With Power of Attorney. Scan this QR code to download the app now. These people are a joke. How to Reinstate a Cancelled Order. Were sorry your experience didnt match your expectations. I don not know who else to contact to see what is going on with my order. VitalChek ranks 3rd among Birth Certificates sites. America's Leading Source for Government Certified Vital Records. Click OK to confirm. The quickest way to reach us is by private message at Facebook.com/VitalChek. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have no idea how they are still in business. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. We have answers. https://www.vitalrecordsonline.com/contact-us. Products used:None, they made it impossible to submit required documents. Shipping methods vary. All my needed documents are submitted including ID and order form. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. I've spent almost $60.00 just to wait. Much faster, cheaper, and overall a better experience than through the state. in the end to just go through the regular process. 8/15/2022 order has not been received. Agency processing times do not include shipping. As far as I can see. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. I was hopeful to receive the long form of the bc. How Do You Replace Vital Records After a Fire? Need help with your Amendment or Correction request? Ordered a NYC death certificate on 11/1/2022. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? Finally, a woman picked up my call and I explained my situation. Order has been cancelled. We are updating our website, so you might experience either the old or new version. If I still need a raised seal on my birth certificate you WILL hear from me!!! You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. All Rights Reserved. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. Thanks for ordering from VitalChek and sharing your feedback. Tip for consumers:Don't order anything through the state of NY. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. You can also email vitals.customerservice@vitalchek.com. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. The action you just performed triggered the security solution. PLEASE DO NOT USE THIS COMPANY!!! This also looks very bad for ancestory.com if the support these deceptive practices. Log in to manage your order. Order is reinstated, Order Status changes to Open and Authorize Payment . But they allowed the shipment to be shipped without checking to confirm my being home to accept. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. After you place your order, you will be notified if any Identity Verification Documents are required. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. I am rethinking my account with them right now and will probably cancel it. Performance & security by Cloudflare. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Small and delayed. If unable to locate your . Tip for consumers:the order could take longer than the time listed. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. Closed. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Support. 92.48.104.153 BUYER BEWARE! They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it! You can email the site owner to let them know you were blocked. VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. This page does not include information about canceling Amazon Prime and other digital subscriptions. No reply to the complaint I made at that point. We are sorry that your experience didnt match your expectations. They are vital records, for crying out loud. But when I went through the form process and added next day UPS it still said 18-20 days to process. It that really how long it takes before it ships out? VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. seconds Find out how we combat fake reviews. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. They charge you up front, and do not refund your $$ no matter how bad a job they do! 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. In these circumstances, you will be refunded the entire amount you have paid. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. Guess what? Our mobile content is best viewed in the upright/portrait orientation. Step 1. What a scam! As of 2/13/2023, the order was "In Progress." Thank you for placing your order on VitalChek.com. I'd like to contact customer service. Some of them include; 1. This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. B2B request has been cancelled message displays. Absolutely absurd. It is now 3/20/2023. Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Your orders. Types of certificates offered vary by the vital record agency processing the request. Click the Cancel Request button. No updates. Completely unacceptable. How Do I Replace My Social Security Card? If you have already submitted your order. i ordered sometime around august 20th. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order.

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