value city complaints

I was going to be off at that time I just added an extra vacation day. Greg seemed like a good guy. Not combinable with other offers and promotions. I've always had great experience here. Heres the lowdown: Youve made it to the end of this Value City Furniture review. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. Robert the "Manager" was useless and unwilling to try and help. My whole experience was great. The deal was valued at nearly $350 million. At the time of this review, this set is on sale for $2,360. I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. BUY. I emailed tons of emails and called a lot of times - no one doesn't care. Very professional and helpful. Now they just keep ignoring me. He's on vacation for 9 days." Value City Furniture is here for you. I strongly recommend you not to go to this store. They went above and beyond . No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. But everything went perfectly! However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. THIS IS THE WORST PLACE. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. So now if I don't want my bed to 4 1/2' high with the need for stairs to get into it, I have to buy this separate piece and pay for separate delivery. Connie. Waitedwaited.. wondered when the new furniture might come. The furniture at Value City is just OK. ConsumerAffairs is not a government agency. The men who worked loading vehicles were kind and professional.) Ridiculous company ! When we got there the guy standing right there said they weren't working that day. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. 4300 E 5th Ave, Columbus, OH 43219-1816. Really!?? We randomly decided to go into Value City after exploring multiple stores. Instead, he was very knowledgeable and helped me chose something within my budget (which I didn't have one but I'm 21yrs old and he didn't want to break my bank account) which I thought was very thoughtful and nice! Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. I call back, multiple times again until someone answers. She promised that $$$ amount will be refunded if we did not proceed with the sale. Thank you Lori for making me want to do business with you again. 1. I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. Came here a couple times to shop for a new sofa/sectional before labor day. Joe explained to me that he knew the exact problem that i was having because he noticed that the left side of the sectional couch that located in the store is having the same problem that the cushion looks like it has speed bumps. At the time of this review, you can get it on sale from $700 to $1,200. They sent me back to Chesterfield. Very knowledgeable and a great experience. I purchased a bedroom set in 11/2019 and still have not received the drawer for the bed. Pay that extra $100 and go to Ashley instead. Enjoy reading our tips and recommendations. When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). 2. If your looking for something a little nicer than IKEA but on the same scale as Macy's this is the place to go! Date of experience: April 13, 2023 Dennis Nevills 1 review US Apr 8, 2023 Linda Lary Linda Lary Claim it and get a lot of features. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). Please lift the curse of shitty furniture stores. This is where the problems started. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). We went to the customer service desk to make the changes to the order. After that we went and picked it up from the customer pick-up dock out back. Called on month four and they added $400 to my balance. Well first off, my wife and I are satisfied with our selection. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Complaints Contacts. 3 for town-gown relations and No. He has an amazing personality. Never again. We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. I also asked to speak to the store manager, but I wanted to info he/she of my dissatisfaction of the back order. Finally called. My father made a special trip from an hour away with his truck to help us. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. Value City Furniture was founded in Jerome Schottenstein. The sale ended the day before but VC honored the Sale price which made me a very happy customer. She said that's fine, but I had to go to the store to cancel. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Value City Furniture is a large discount furniture chain with over 100 stores. Listen up, Value City Furniture: you are terrible. VCF warehouse staff are unprofessional people that need to be retrained on customer service. First off they didn't have tools and needed to use mine, strike one. Because of a not too great interaction with a salesperson at the (St. Ann), MO. Day 1: Was Shopping around for Bedroom furnitures. They have an entire section on their website dedicated to sale items. What the hell? What sets them apart from other furniture store chains and online store fronts? I give him 5 stars for this service call. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. I got NO call this morning. I would recommend anyone go elsewhere. And witch-lady, if you see this, whatever I did I'm sorry. He mumbled things I could not make out and never once smiled or acted at all happy to help. The delivery guys left out the middle slat to support the box spring and that's why it broke. Called the manager immediately. I will NEVER EVER NEVER EVER purchase another piece of furniture from this place. Claimed business. I'm so excited! You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. I purchased a very cute sectional from there about a year and a half ago for about $1,200. I just quit" and slammed the phone. I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! Do not shop at this location. I would recomend this VCF if you want to buy quality furniture at a decent price. I wanted to believe this place had some decent furniture. My furniture was purchased in September and supposed to before Christmas. 3 employees were sitting at the entrance on the furniture on their phones. That was my 5 star review upon leaving the store. Save my name, email, and website in this browser for the next time I comment. They had no idea that there was a problem with our original furniture. From the the time I set my foot on The Value City Furniture Store on route 40. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Dresser is brokenHead board bookcase light doesnt work Noticed them same day of the delivery and they failed to fix, mailed the wrong part to me and now asking me to wait 6 month because the headboard is not in stock. Value City Furniture competes in a variety of industries, such as retail and manufacturing. Surprise! We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. Conclusion: the furniture is of decent quality for my needs. I had the worst experience with value city, and I refuse to ever shop there again. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. So, I asked to speak to her boss and she said he is gone for the day and is off Sunday as well. EVER. Best of luck! I was not previously a fan of VCF, but the last few times I've gone, I have to admit they're winning me over in terms of furniture quality/price/selection and short delivery time. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. Unsubscribe easily. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. Moda sectional from value city and I purchased it May 2017. He refused to help me and was taking the customer satisfaction to the lowest level. He refused. He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. The next person couldn't even wait for me looking up the order information and started yelling at me. I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). After using it for 6 months, it looked like a 500-lb trucker lived on it. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. Well shouldn't they show some alternatives? We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. they refused telling me i had only . Last modified on Mon 1 May 2023 02.08 EDT. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. When I asked about when it would be replaced, I got the run around on the phone. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. There is no resiliency whatsoever and you can see, even when not seated, the spots where the couch is caving in. You have to buy a separate smaller box spring, which they neglected to tell me. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. Obviously they didn't want to make a sale. Customer Service is horrendous. All true! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Business Incorporated: 7/27/2000. From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. Greg gave me a credit and removed the delivery fee. They also have a community of 122k followers on Instagram. We had the nicest man help us. Over one month ago, I bought a couch that I was told could not be delivered until the middle of this month. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. The delivery was were we ran into issues. We will definitely be coming back soon. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. They said the table would be in and it was not in for another week after the date they told us. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. Will not be buying from them again. Can you believe this? He called customer service & it took them a while to figure out what was sent & not sent. The process was simple, and the delivery was quick. With that said, BUYER BEWARE! Go to Bob furniture the clearance. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. Then, select "Make a Payment". The manager even had the nerve to tell me "your comfort isn't a guarantee". Few days later and again forgot hardware for the daybed. It is the worst furniture I ever purchased in my life. What beautiful furniture. I would give this zero stars if I could. I will never go here again the again. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. It totally stinks. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. My furniture is falling apart and guess what NO ONE WANTED TO HELP. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. Lucky for me, I had a warranty and was able to get in touch with the store manager and explain my situation. I have been to the value city in Gurnee plenty of times. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. Drove to Value City this afternoon to talk with Johnathan. If you have any questions, comments, concerns, or you need assistance regarding a recent purchase or invoice, please contact us using the form below. Two hours later, I still have not heard back from the manager. You are a garbage company filling up landfills all over the US. Still no couch. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Well, they brought the missing piece today and the rest of the pieces to put the bed together were incorrect. See how it all works here. I don't think I will be going back. WTF. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. He was not empathetic or even polite to me. When it comes to shipping and delivery, we found a mixed bag of reviews. It goes against our guidelines to offer incentives for reviews. I went there for Memorial Day Deals to buy a center table/ottoman. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again. The place is accessible and compared to other places they had a great prices. After that, it's a big mess. Monkey's paw notwithstanding, this place is the worst of the worst. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. He also said that i need to pay additional charge for delivery(129$). I only received half a couch on that date and was never given a call with an explanation! On night #1 the bed broke. Slow service. Ms. Smith refuse to provide it for me. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. City: State: Email Address: Ask a question about working or interviewing at Value City Furniture. I was promised a return call, which never came. Here are 8 tips for writing great reviews. The lady who answers the phone has the worst attitude. For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. The delivery was scheduled on 11/17. They should probably have another dock-guy because had I been alone things could have gotten messy. HORRIBLE CUSTOMER SERVICE!! Browse Our List of Top Rated MattressesUnlock The Coupons. I was told it would be a couple of days to get it into my store and they would call me in order to schedule pickup. The sales people are alright, your average sales people really. They told me this after almost two months. Click here to get notifications about new complaints of Value City Furniture. So I recently went back up there and picked out a brand new couch and love seat. This was my first experience ordering online from Value CIty Furniture and I couldn't be more pleased. She tells me she'll make notes and that it wouldn't be a problem. You can get the Posh Dining Table Set for $2,950. Only after couple of hours we found the screw up. Never heard from anyone and the local manager never contacted me. Sounds like a dream? When delivered, one sectional was damaged, as was one ottoman. I mentioned what I was looking for. Never will I recommend them and never again will I go there. She was very sweet and stayed with us until we had a delivery date. We've had issues with them from the time we placed our order. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. 30 minutes go by, no call back. 3. Extended Warranty and problems with sectional. Then he kept rambling on about how he had no help and they want him to do everything himself. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. Lets take a peep at the brands top two mattresses. I picked up at the store and the loader person said take it home and check it out and if damaged call them! We value your privacy. I think this place is a hidden gem for furniture. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. The furniture looks cheap and the prices are too high. Great store. This mattress is best for people who suffer from joint aches and pains. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. An item was ordered and scheduled for delivery. Unless you've educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality.but the pricing will range. 29. This was our first big purchase as a married couple. Still a 4 star experience on my second smaller purchase. They said yes. It was a great surprise! Claim your profile to access Trustpilots free business tools and connect with customers. Walked by several employees and no one offered any assistance. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. Our community is ready to answer. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". Remind you my warranty ended May of 2018. The wife and I stopped here looking for a coffee table and end tables. Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. He sat on the couch and agreed that was a huge problem. The next day, I opened the boxes and found two pieces broken. Our lives have been forever changed threw DESIGN. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. The warranty program is pretty straight forward. They also had a sale going on that I was interested in. Furniture at a value is this stores goal. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. I stopped in to check on the options and prices for living room chairs now that I have more space at home after a recent move and can expand my furniture. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Furthermore when they fail, they try to blame it on you. Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. Just hungry to make a sale. I don't think we'll be going back. Very thorough, fast, professional and personal. So they told me to go back to Pure Promise. These items may be previous styles overstocked and may have final sale restrictions. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. Shopping around a lot for a sofa and loveseat. They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. Matched internet pricing Friendly service Delivered when requested Be careful as they automatically add in a maintenance package to the price so don't be strong armed into getting a package which per Consumers Report doesn't work and is pricy. I was ok to pay it. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. I have been here multiple times. Left our gate wide open without providing any next steps. I will never buy furniture from this company again. My salesperson Trudy from the Naperville store was so knowledgeable about the product. Do you have a strong desire to know which area rug you should buy based on your zodiac sign? Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. Beware !!!! You all were great!. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. GO to IKEA, or Amazon, its just sad a huge corporate company can't even hear someone out. I can't wait to see it in my home!!" They have a variety of furniture which is great, and you can get many styles in different colors and such. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. Value city had to come replace the left sectional couch several times. Shame on you minimum wage salesperson. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. The customer service and communication practices of this specific store is extremely lacking. He said there is a difference in cost for the 54k model. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. The next day, I opened the boxes and found two pieces broken. Very patient and kind. Because theres more there than meets the eye!! Past tenets have lived in this apartment house and they have done this. Finally after asking to speak to the manager, Robert Smith walked out and admitted he wasn't actually the store manager. EXCUSE ME?? When it comes to your own comfort, your own body is the only North Star. Placed my order for a lift chair in September and keep getting reasons for the delay. Sniff the furniture you pick out before you buy. I've had some bad experiences with furniture deliveries in the Grand Rapids area. Visit a Value City Furniture Your email address will not be published. Scratches and cracks in the wood of the new ottoman and sectional. I received a gift from a family member Just your average run of the mill furniture store. Two weeks later and them changing the delivery times five or six times we finally got our stuff. Overall, not worth the trouble. Needless to say, I did end up buying a new bed! She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. Do not shop here! It's a clean form of scamming. While most customers have good things to say about the price and initial feel, there are some concerns about durability for some customers. 66. Will not be using value city ever again. All in all, this Value City Furniture review came across an equal amount of positive feedback that contradicted the negative reviews.

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