After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Tap > tap All sold items. Etsy is a trademark of Etsy, Inc. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. I will sue them all. A sub for discussing all things Depop. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. We may suspend an account for any of the following reasons: Prohibited Items. A buyer uses Amazon Payments for qualified purchases on third-party websites. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. My ad states "Try before you buy, Sold As Is, No Warranty. " Here are attributes to include in your listing: Secondhand shoppers are savvy. sold an item for 150 and going to revieve 130 smh. Youll get a full refund if you dont receive your item. As resellers, we all want the perfect sales experience from start to finish. Home FAQ Quick Answer: How To Issue A Refund On Depop. Unfortunately, fraud and criminal activity does still occur on PayPal. Using tracked shipping is a great way to create trust between you and the buyer. Today, Vinted is a popular thrifting app with millions of users. If you want to sell items on Depop, the process is very simple. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? It all hangs on whether paypal agree that the transaction was unauthorised. Assign value in a principled manner. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. 10 Great Marketplaces Every Reseller Should Consider. What happens if someone requests a refund on PayPal? Readers like you help support MUO. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. - made sure not to do it through friends & family because I know people get scammed that way so often. Or am I in the wrong for not stating the condition of it better? Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. The full terms and conditions are covered in the eBay Money Back Guarantee policy. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Temper your approach. Log into your PayPal account. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Enter the refund amount and click Submit. A week later they have opened a dispute saying this was an unauthorised payment? If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! The seller doesn't fulfill their return policy as stated in the listing. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Vinted does not charge any fees for selling items. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. So, can you trust these apps with your data and money? If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. So, if this sounds more like you, it may be worth paying the higher fee on Depop. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Remember to always keep buyer/seller communication on Depop. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Leave the Archive. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Respond to refund requests quickly. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. View solution in original post 1 Kudo Login to Reply or Kudo Also the depop profile has blocked me. Meet-in-person transactions. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Really confused how this can happen. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. . Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Kudos / Solution appreciated. Depop is like a hybrid of Instagram and ASOS marketplace. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. If it's a low-cost selling process you're looking for, Vinted is likely the better option. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Listing is fairly easy on Depop. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Mention relevant aspects of the transaction such as dates and place of delivery. To leave feedback: Go to profile. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Explain why you want to return the item. I'm also going through the same thing. If they reject, the dispute will be escalated to the Depop Support Team. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Save face. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. To send a full refund, follow the steps for Full refund. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. By browsing this website, you consent to the use of cookies. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Vinted, on the other hand, came about in 2008 in Lithuania. Grailed is a trademark of Grailed, Inc. screenshot of the completed refund in your PayPal account) They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Scan this QR code to download the app now. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Explain your decision. Determine if the flaw or issue was something you missed, or happened after the item left your possession. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Tap > tap All sold items. 1999-2023 PayPal, Inc. All rights reserved. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. This makes it sound like they've probably deleted their paypal account too? To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Tap leave feedback. How do you handle a customer requesting a refund? To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. That way you can be certain that you can get your money back if the transaction isnt fulfilled. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. This application is not endorsed or certified by Kidizen, Inc. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Go to your receipts. When a website offers this, it is known as Buyer Protection. Want to know more? This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app The app is popular in countries across Europe, such as France and the UK. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Is it likely that I'll win my money back without the screenshots attached? I know it definitely isnt damaged and he definitely isnt blocked from my side. Will PayPal refund me if item not received? I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. I can affors to lose 100 percent of my sale. List Your Items on Depop. Depop allows you to send and receive money by linking your PayPal account. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. No, as long as you are a responsible & careful user. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Can you get a full refund on Depop? 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Follow these steps when you want to create a Depop listing. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Head Office. Select the transaction you'd like to refund > tap Refund. 68. r/Depop. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Abusive behaviour or harassment toward other Depop users or staff. You are viewing the PayPal Community Archives. This application uses the eBay API but is not endorsed or certified by eBay, Inc. He towed the trailer away with mower and equipment. This application is not endorsed or certified by Depop, Inc. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click the Issue Refund link. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. He came to my house and tried out mower. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Depop is particularly popular with users in the US and UK. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. If they accept, the dispute will be closed. But why is it important? PayPal uses SSL 128-bit encryption to keep data safe. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Answer: Verify the date of the Paypal transaction. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. Please make sure you've read the community rules, and that your post follows our posting guidelines. I am going through this now. Hi, thanks for your speedy reply. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception.

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